Creating a New Ticketing Event

Go to ticketing from the dashboard or from the dropdown menu on the top right of the screen.

Click on 'New ticket event”

First you need to name your event. Click on 'new event' in the top right of the screen and type the name of your event here.

To the left of this you will see a number of different tabs. Click on the 'Options' tab. Here you need to enter some information about your event that you would like to appear on the ticket sales pages along with any terms in the box below (such as if the event is only open to over 18s, if tickets are non refundable etc).

Then enter the start and finish date and time for your event. You also need to select when you want the ticketing page to go live and when it should close. This allows you to create events in advance and set them to go live when you would like to start selling tickets. Remember to click the green 'Save Changes' button when you are happy with the details you have inputted.

The next thing you need to do is let people know where the event is taking place. Click on 'Venue' on the left hand menu. If you have set up any events for this venue previously then you will be able to select this from the right hand side of the screen. If not then click on 'New Venue' and complete the venue details. Please ensure that the venue capacity is correct. This will limit the ticket sales to this number of tickets. Then click 'Save Changes'

You can now start to add tickets.

You can add both single and group tickets. Click on single tickets on the left hand side. Then click on the 'Add ticket' button.

First give your ticket a name (e.g. adult, child, student, adult early bird) and a price. You can choose to add a fee on top to cover the card processing fees if you would like. If not then leave this part blank.

Choose a start and end date for each ticket. This allows you to have early bird tickets that are only available for a certain time at the start of the ticket sales.

If you would like to add group tickets too then select this option from the left hand menu. A group ticket includes a number of single tickets and so you need to have these set up first. For example you can add 2 adult and 2 child tickets to a group ticket to make a family ticket. The system will count this as 4 tickets sales to ensure your venue does not go over capacity and you can cater for the correct number of people.

Like the single ticket you need to first click 'Add Ticket', name your ticket, give it a price and indicate how many are available. Then click 'Configure' and indicate how many of each single ticket this ticket includes.

The next step is to enter what information you need to collect from each delegate.

Click on “delegate information” on the left hand side and then 'Add Question'.

Here you can add as many questions/fields as you would like delegates to complete. Please enter these in the order you would like them to appear on the page.

Question options explained
Show: Tick this if you would like this field to appear. This allows you to remove any questions at a later date on set up questions that you do not want to appear live yet.

Email: If you are asking for an email address then tick this field. The system will then check that what has been entered for this question is a valid email address.

Required: If this field is not optional and you require every delegate to provide this information then tick this box to ensure the delegate cannot move through the booking process without completing this section.

Answer type
Text box: For questions requiring a short answer such as name, email

Test area: For questions requiring more information, medical info, dietary requirements etc.

Dropdown: This is when you want delegates to select one of a number of set options such as if you are running a choice of sessions during part of your conference or for questions requiring a yes/no response. Start a new line for each dropdown option.

Once you are happy with the fields/questions you have entered then click 'Save Changes' on the left hand side.

You can add discount coupons which allow you to create a code that anyone can use to get a certain discount.

If you click 'Discount Coupons' on the left hand side then you will see the different options for this.

The boxes explain what each discount can be used for. Simply type in the discount code you want to use along the details of the discount you want to create and then click 'Add Code'. This will then appear in a list below so you can come back to review them and deactivate them when they are no longer needed. Remember to click on 'Save Changes' when you are finished.

You have now completed all the information required and can start to design the look of your page.

To do this click on the 'Page Editor' tab towards the top of the page.

Here you can upload a header image (preferably 960px by 300px) and a background image (preferably 1980px by 1080px) to match the branding of your event. You can then change the colours in the dropdowns so that the other sections of the page match. Once you are happy with the design you can click 'Save Event Theme' at the bottom. If you think you may use this design in the future then you can save it as a preset theme.

If you go back to the 'Summary' page by clicking on this tab at the top of the page then you will see 2 links towards the bottom left of the screen. These are links to the page where people can buy your tickets. The first short one is great for you to use on social media. You will also want to add a link somewhere on your website and don’t forget you can also add an image and link on your iKnow dashboard.