Contact a Group

In the dashboard area, you can either select the Groups icon, or select it from the dropdown menu.

Please be aware that the term ‘Group’ may be different in your own Charity. The language used within iKnow will be specific to your charity.

On the right-hand side you can see all the members of your group. To communicate with them, simply click on the blue ‘Contact Your Group’ button on the left-hand side.  This will open the Communication Suite, click ‘Simple Email’ on the left, you can then fill in the subject line and body as you would with any email, and use the ‘Send Email’ button underneath to send your message.

On the right-hand side you can choose who to include on the email. For example, if you want to send an email reminding the group that somebody's birthday is coming up and you don’t want them to see the email, you can click the red X next to their name to remove them from the mailing list for this specific email.

You can also communicate with members by clicking on ‘View People’. This will show you more details for the individuals in your group. If you want to contact someone directly, you can click on their name on the left-hand side, which will bring up their details. Any contact information which has been entered into iKnow will be visible to you here.

You can also contact the entire group from within this area by clicking the blue ‘Contact’ button on the left-hand side.

When you send an email from within iKnow, the sending address will appear to the recipient as the email address that you have used to log in to iKnow. This means that the email will appear to the recipient as having come straight from you, and any reply they send will also come directly to that email address and appear in your regular inbox. You will not need to log in to iKnow to access any replies.